AI is reshaping Global Capability Centers. Major corporations including Novartis, Eli Lilly, Celanese, and Hyundai have established dedicated AI councils and centres to automate internal operations across finance, legal, HR, and software development. India's $297-billion IT sector, which hosts over 1,760 GCCs generating $64.6 billion in export revenue, now faces significant workforce disruption as these automation tools become mainstream. Previously insulated from AI's impact, GCCs that continued hiring face new threats from generative and agentic AI technologies. Celanese's Hyderabad centre exemplifies this shift, with its AI council gaining autonomy to identify automation opportunities across company segments. Industry projections suggest GCC numbers will grow to 2,200 by 2030 with market value reaching $105 billion, yet employment growth remains uncertain as automation accelerates.
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